Welcome to TechViOnyx. These Terms of Service ("Terms") govern your access to and use of our website, services, and any related products or features. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using TechViOnyx services, you agree to comply with and be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
TechViOnyx provides the following services:
Digital Advertising
- Meta Ads Management (Facebook, Instagram)
- Google Ads Management (Search, Display, Shopping)
- Campaign strategy and optimization
- Performance reporting and analytics
Search Engine Optimization
- Technical SEO audits and improvements
- Content strategy and optimization
- Link building and authority development
- Keyword research and competitor analysis
Development Services
- Website design and development
- Custom software development
- Mobile app development (iOS/Android)
- E-commerce platform development
Automation Solutions
- Business process automation
- AI-powered chatbot development
- Workflow optimization systems
- Integration with advertising platforms
Creative Services
- Graphic design and branding
- Video editing and production
- Content creation and copywriting
- Social media content development
Management Services
- Social media management
- Brand strategy consulting
- Marketing campaign management
- Ongoing account management
3. User Responsibilities
You agree to:
Account Security
Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access
Lawful Use
Use our services only for lawful purposes and in compliance with all applicable laws and regulations
Accurate Information
Provide accurate, current, and complete information when creating accounts or using our services
Payment Obligations
Pay all fees and charges associated with services in accordance with agreed payment terms
Cooperation
Cooperate with our team and provide timely access to necessary information and resources
Intellectual Property
Respect intellectual property rights and not infringe upon copyrights, trademarks, or patents
4. Prohibited Activities
You shall not:
Unauthorized Access
Attempt to gain unauthorized access to our systems, networks, or other users' accounts
Malicious Activity
Introduce viruses, malware, or other harmful code to our systems or services
Fraudulent Use
Engage in fraudulent, deceptive, or misleading activities in connection with our services
Spam & Abuse
Use our services for spamming, harassment, or abusive behavior toward other users
Competitive Use
Use our services to develop competing products or reverse engineer our technology
Illegal Content
Upload, transmit, or distribute illegal, harmful, or objectionable content
5. Intellectual Property Rights
Our Intellectual Property
All content, trademarks, logos, software, and other intellectual property displayed on our website and used in providing our services remain the exclusive property of TechViOnyx or its licensors.
Trademarks
"TechViOnyx" and related logos are registered trademarks protected by intellectual property laws
Copyright
All website content, designs, code, and creative works are copyrighted and protected
Patents
Any proprietary processes, methods, or technologies developed by TechViOnyx are patented
Your Content
You retain ownership of content you provide to us, but grant us necessary licenses to:
- Use your content to provide and improve our services
- Create derivative works for service delivery
- Display and distribute content as part of our services
- Comply with legal obligations and enforce these Terms
License Grant
You grant TechViOnyx a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content solely for the purpose of providing our services to you and improving our service offerings.
6. Payment Terms
Pricing Structure
Payment Policies
Late Payments
Late fees of 1.5% per month will be applied to overdue balances. Services may be suspended for accounts more than 30 days past due.
Refund Policy
Refunds are provided for unused prepaid services within 30 days of purchase. No refunds for work already completed or delivered.
Chargebacks
Unauthorized chargebacks will result in immediate service suspension and may incur additional administrative fees.
Taxes
Customers are responsible for all applicable taxes, duties, and governmental charges associated with our services.
7. Service Level Agreements
Response Times
- Email inquiries: Within 24 business hours
- Urgent requests: Within 4 business hours
- Critical issues: Within 2 business hours
- Emergency support: Available during business hours
Uptime Guarantees
- Website hosting: 99.9% monthly uptime
- Managed services: 99.5% service availability
- Support portal: 24/7 access during business days
- Maintenance windows: Scheduled with 48-hour notice
Delivery Timelines
- Standard projects: As agreed in project scope
- Recurring deliverables: Monthly/bi-weekly schedules
- Reporting: Regular intervals as specified
- Updates: Real-time notifications for critical changes
Limitations and Exclusions
SLA guarantees do not apply to:
- Issues caused by client-side factors or third-party services
- Force majeure events beyond our reasonable control
- Scheduled maintenance periods
- Services provided by external vendors
8. Limitation of Liability
Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TECHVIONYX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OUR SERVICES.
Maximum Liability
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR SERVICES IN THE THREE MONTHS PRECEDING THE CLAIM.
Excluded Damages
- Lost profits or business opportunities
- Loss of data or business interruption
- Third-party claims or damages
- Consequential or indirect losses
9. Termination
Termination by You
You may terminate your account or service agreement by providing written notice. Termination terms vary by service type:
Monthly Services
30 days written notice required. Final payment prorated for remaining period.
Project Services
Subject to project completion terms outlined in individual contracts.
Prepaid Services
Unused portions refundable within 30 days of termination request.
Termination by TechViOnyx
We may terminate or suspend your access to services for:
- Breach of these Terms of Service
- Non-payment of fees or charges
- Violation of applicable laws or regulations
- Abusive or inappropriate conduct
- Extended periods of inactivity
We will provide reasonable notice except in cases of serious violations.
Effect of Termination
Upon termination:
- All licenses granted to you will terminate
- You must cease all use of our services and intellectual property
- We may retain your data as required by law
- Outstanding payments remain due and payable
10. Dispute Resolution
Informal Resolution
We encourage resolving disputes informally through direct communication:
- Contact our support team with your concern
- Allow 14 business days for investigation and response
- Escalate to management if informal resolution fails
- Consider mediation before pursuing formal legal action
Formal Dispute Process
Written Notice
Submit detailed dispute description to [email protected]
Investigation Period
We will investigate and respond within 30 business days
Mediation
Parties agree to mediate through mutually acceptable mediator
Arbitration/Litigation
As final resort, disputes resolved through binding arbitration
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.
Arbitration Agreement
Except for injunctive relief, all disputes will be resolved through binding arbitration administered by a recognized arbitration institution in accordance with its rules.
11. Third-Party Services
Our services may integrate with or utilize third-party platforms, tools, and services:
Advertising Platforms
- Meta (Facebook, Instagram) Advertising APIs
- Google Ads and Analytics platforms
- Other advertising networks and exchanges
Development Tools
- Hosting and cloud computing services
- Development frameworks and libraries
- Analytics and monitoring tools
Payment Processors
- Stripe, Razorpay, or other payment gateways
- Banking and financial institutions
- Fraud prevention services
12. Force Majeure
Neither party shall be liable for failure or delay in performance due to causes beyond reasonable control, including but not limited to:
Natural Disasters
Earthquakes, floods, fires, storms, or other natural catastrophes
Government Actions
War, terrorism, riots, embargoes, acts of civil or military authorities
Technical Failures
Internet outages, telecommunications failures, power outages
Health Emergencies
Pandemics, epidemics, or widespread health crises
Affected party must:
- Notify other party promptly of force majeure event
- Take reasonable steps to minimize impact
- Resume performance when impediment is removed
13. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent and economic effect of the original provision.
14. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision by TechViOnyx must be in writing and signed by an authorized representative.
15. Entire Agreement
These Terms of Service, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and TechViOnyx regarding your use of our services and supersede all prior agreements and understandings.
Incorporated Documents:
- Privacy Policy (privacy-policy/)
- Individual service agreements
- Project scope documents
- Quotations and proposals
16. Contact Information
For questions about these Terms of Service, please contact us:
📧 Legal Department
📱 General Inquiries
💬 WhatsApp Support
🏢 Mailing Address
TechViOnyx
India
Ready to Get Started?
Agree to our Terms and let's build something amazing together.